Reliable water supply and responsible wastewater management for the North East.
From clean tap water to safe wastewater treatment, we deliver essential services that keep communities healthy, businesses running, and our environment protected every single day.
Northumbrian Water provides a comprehensive range of water and wastewater services to residential and business customers across the North East of England. Our core responsibility is ensuring that every customer receives a reliable supply of safe, clean drinking water β and that used water is collected, treated, and returned to the environment responsibly.
Our water supply network stretches over 26,000 kilometres of pipes, delivering more than 1.1 billion litres of water every day from our reservoirs, treatment works, and boreholes. We continuously monitor water quality at every stage of the process, from source to tap, ensuring that our water consistently exceeds the standards set by the Drinking Water Inspectorate.
On the wastewater side, we manage over 30,000 kilometres of sewers and operate more than 400 sewage treatment works across the region. Our teams work around the clock to ensure that wastewater is treated effectively and safely discharged, protecting public health and the natural environment that makes the North East so special.
Safe Drinking Water Daily
We supply over 1.1 billion litres of safe drinking water daily through 26,000km of pipes and advanced treatment works.
Responsible Management
Over 400 treatment works and 30,000km of sewers ensure responsible wastewater management across the entire region.
Real-Time Usage Data
Free smart meters give you real-time usage data, helping you save water, detect leaks, and reduce your bills.
24/7 Rapid Support
Our 24/7 emergency teams respond rapidly to bursts, flooding, and supply interruptions across the North East.
Quality is at the heart of everything we do. Our water quality score of 99.96% is one of the highest in the industry, and we are continually investing in our infrastructure to maintain and improve these standards. We employ advanced treatment technologies, conduct thousands of daily quality tests, and work closely with regulators to ensure complete transparency and accountability.
We also understand that our services need to be affordable and accessible. That is why we offer a range of financial support options, including our WaterSure tariff, low income discounts of up to 50%, and flexible payment plans. Our Priority Services register provides additional support for vulnerable customers, including elderly residents, people with disabilities, and families with young children, ensuring that everyone in our region has access to the essential water services they need.
Whether you are moving home, need to understand your bill, or want to report a leak, our customer service team is ready to help. We are here for you β because at Northumbrian Water, we live water and we love our customers.