We live water, we love our customers.
Since 1989, Northumbrian Water has served communities across the North East of England with pride, purpose, and a deep commitment to excellence in every drop we deliver.
Northumbrian Water is one of the UK's leading water and wastewater companies, serving approximately 2.7 million customers across the North East of England. From the Scottish borders to the River Tees, we provide essential water and wastewater services to homes and businesses in some of the most beautiful and diverse landscapes in the country.
Our mission is simple: to provide safe, clean drinking water and effective wastewater services while protecting the environment and supporting the communities we serve. Every day, our dedicated teams work behind the scenes to ensure that when you turn on your tap, you receive water of the highest quality β rigorously tested and exceeding national standards.
We believe that water is more than a utility. It is a lifeline for communities, a resource to be cherished, and a responsibility we take seriously. That is why we invest heavily in our infrastructure, our people, and the natural environment, ensuring that future generations can enjoy the same clean, reliable water that our customers depend on today.
Our values guide everything we do: we put our customers first, we act with integrity, we protect the environment, and we invest in our communities. From our financial support schemes for vulnerable customers to our commitment to transparent storm overflow monitoring, every decision we make is driven by a desire to do the right thing for the people and places we serve.
People at Our Heart
We invest in local communities through partnerships, education programmes, and financial support for customers who need it most.
Protecting Natural Beauty
From river restoration to coastal protection, we work tirelessly to safeguard the North East's precious natural environment.
Building Water Resilience
Smart metering, sustainable drainage, and digital transformation are driving our mission to build a resilient water future.
Behind every drop of clean water is a dedicated team of over 3,000 professionals β engineers, scientists, customer service specialists, and environmental experts β who bring passion and expertise to their work every day. We are proud to be one of the North East's largest employers and are committed to creating a diverse, inclusive workplace where everyone can thrive.
Looking ahead, we are investing more than ever in the future of water. From upgrading our treatment works and replacing ageing pipes to pioneering smart metering technology and nature-based solutions for drainage, we are building the resilience our region needs to meet the challenges of climate change and population growth.
Our ambition is clear: to be the best water company in England, delivering outstanding service, protecting the environment, and making a positive difference in the lives of every customer we serve. Whether you are a homeowner managing your bill, a family registering for Priority Services, or a business looking for reliable water supply, we are here to help whenever you need us.