Serving 2.7 million customers across the North East with reliable water and wastewater services.
We live water, we love our customers. From source to tap, Northumbrian Water delivers safe, clean water while protecting the environment and investing in the communities we proudly serve.
Dependable Supply
We serve 2.7 million customers with dependable water and wastewater services throughout the North East of England every day.
Financial Support
Struggling with bills? Our financial support includes a low income discount of up to 50% off your water charges.
Extra Care When Needed
Free registration for elderly, disabled, and families with young children who need extra care during supply interruptions.
Environmental Commitment
We transparently monitor storm overflows and invest in protecting the region's bathing waters, rivers, and natural environment.
Newcastle City Council β’ Durham County Council β’ Northumberland County Council β’ Sunderland City Council β’ NHS North East β’ Teesside University
From Source to Tap
Safe, high-quality drinking water delivered direct to your tap, rigorously tested to meet the highest standards every day.
Protecting Communities
Our wastewater network safely collects, treats, and returns water to the environment, protecting communities and natural habitats.
Track Your Usage
Smart meters help you track usage, spot leaks early, and only pay for what you use β saving water and money.
We Are Here to Help
From payment plans to our WaterSure tariff, we offer tailored support to help you manage your water bill.
Customers Served
Homes and businesses supplied daily.
Water Quality Score
Exceeding national quality standards.
Pipeline Network
Delivering water across the region.
Annual Investment
Improving infrastructure for tomorrow.
Care Worker, Newcastle
βNorthumbrian Water helped us with our bill when we needed it most. The team was kind and understanding throughout the entire process.β
Homeowner, Durham
βThe smart meter installation was quick and hassle-free. I can finally see exactly where our water goes each month.β
Teacher, Sunderland
βTheir Priority Services team checked on my mum during the supply interruption. That personal touch means everything to our family.β
Tips, news, and expert advice to help you save water, manage your bill, and understand how we protect our region.
Stay informed with the latest articles, guides, and updates from across our business and the communities we serve.
Get expert advice on saving water, managing your bill, or upgrading to a smart meter.
Whether you need help with your bill, want to report a leak, or are interested in a free smart meter, our team is here to support you every step of the way.