Pure Water, Stronger Communities

Pure Water, Stronger Communities

Serving 2.7 million customers across the North East with reliable water and wastewater services.

We live water, we love our customers. From source to tap, Northumbrian Water delivers safe, clean water while protecting the environment and investing in the communities we proudly serve.

Reliable Water for Millions

Reliable Water for Millions

Dependable Supply

We serve 2.7 million customers with dependable water and wastewater services throughout the North East of England every day.

Up to 50% Bill Discount

Up to 50% Bill Discount

Financial Support

Struggling with bills? Our financial support includes a low income discount of up to 50% off your water charges.

Free Priority Services

Free Priority Services

Extra Care When Needed

Free registration for elderly, disabled, and families with young children who need extra care during supply interruptions.

Protecting Our Natural Waters

Protecting Our Natural Waters

Environmental Commitment

We transparently monitor storm overflows and invest in protecting the region's bathing waters, rivers, and natural environment.

Trusted by Organisations Across the North East

Newcastle City Council β€’ Durham County Council β€’ Northumberland County Council β€’ Sunderland City Council β€’ NHS North East β€’ Teesside University

Clean Water Supply

Clean Water Supply

From Source to Tap

Safe, high-quality drinking water delivered direct to your tap, rigorously tested to meet the highest standards every day.

Wastewater and Sewerage

Wastewater and Sewerage

Protecting Communities

Our wastewater network safely collects, treats, and returns water to the environment, protecting communities and natural habitats.

Smart Water Meters

Smart Water Meters

Track Your Usage

Smart meters help you track usage, spot leaks early, and only pay for what you use β€” saving water and money.

Financial Support

Financial Support

We Are Here to Help

From payment plans to our WaterSure tariff, we offer tailored support to help you manage your water bill.

2.7M

Customers Served

Homes and businesses supplied daily.

99.96%

Water Quality Score

Exceeding national quality standards.

26,000km

Pipeline Network

Delivering water across the region.

Β£150M+

Annual Investment

Improving infrastructure for tomorrow.

Sarah Thompson

Care Worker, Newcastle

β€œNorthumbrian Water helped us with our bill when we needed it most. The team was kind and understanding throughout the entire process.”

James Richardson

Homeowner, Durham

β€œThe smart meter installation was quick and hassle-free. I can finally see exactly where our water goes each month.”

Karen Mitchell

Teacher, Sunderland

β€œTheir Priority Services team checked on my mum during the supply interruption. That personal touch means everything to our family.”

Latest from Northumbrian Water Insights

Tips, news, and expert advice to help you save water, manage your bill, and understand how we protect our region.

Stay informed with the latest articles, guides, and updates from across our business and the communities we serve.

Ready to Take Control of Your Water?

Ready to Take Control of Your Water?

Get expert advice on saving water, managing your bill, or upgrading to a smart meter.

Whether you need help with your bill, want to report a leak, or are interested in a free smart meter, our team is here to support you every step of the way.